Privacy Policy

Zindagi With Richa (“we”, “us”, “our”) is a Hindi storytelling and podcast platform that publishes inspirational videos, articles, and a curated merchandise collection (Diary Zindagi Ki and other products). This Privacy Policy explains what information we collect when you visit zindagiwithricha.com, how we use it, and the choices you have. By using our website, you consent to the practices described below.

1. Who We Are

Zindagi With Richa is operated by Richa Aniruddha and her team in India. For any privacy-related questions, you can reach us at contact@zindagiwithricha.com or call +91-7827980395.

2. Information We Collect

We collect information in three ways:

a) Information you give us directly

  • Contact form: name, email address, phone number, and message content.
  • “Be Part of the Story” submissions: name, email, phone, and the story or nomination you share with us.
  • Blog comments: name, email, and the comment text you post on our articles.
  • Shop / Diary Zindagi Ki orders: billing name, shipping address, contact number, email, and payment details (payment information is processed by our payment gateway and is not stored on our servers).
  • Newsletter / updates (if you opt in): email address.

b) Information collected automatically

  • Browser type, device, operating system, and approximate location (derived from IP address).
  • Pages you view, time spent on each page, and the link you arrived from.
  • Cookies and similar technologies (see Section 5 below).

c) Information from third parties

  • Aggregated playback statistics from our video hosting partner (Vimeo).
  • Basic public profile data when you share our content via Facebook, Twitter, LinkedIn, or Pinterest.
3. How We Use Your Information

We use the information we collect to:

  • Reply to your messages, story submissions, or merchandise queries.
  • Process and ship orders placed on the Diary Zindagi Ki shop.
  • Display approved comments and featured stories on the website.
  • Send updates about new episodes, blogs, or merchandise — only if you have subscribed.
  • Improve site performance, content, and user experience.
  • Detect and prevent spam, fraud, or abuse.
  • Comply with applicable Indian laws and respond to lawful government requests.
4. Legal Basis for Processing

We process your data based on (a) your consent (e.g., subscribing to updates, posting comments), (b) the performance of a contract (e.g., fulfilling a shop order), and (c) our legitimate interest in operating and improving the website.

5. Cookies and Analytics

Our website uses cookies to remember your preferences, maintain session state, and gather anonymous traffic statistics. We may use tools such as Google Analytics, which set their own cookies and provide aggregated reports about website usage. You can disable cookies in your browser settings, but some parts of the site (such as comments or the shop) may not work correctly without them.

6. Third-Party Services

We rely on a small number of trusted third-party providers to operate the website:

  • Vimeo — to stream our videos.
  • Hostinger — to host the website.
  • Payment gateways — to securely process shop payments. Card details are never stored on our servers.
  • Email service providers — to send transactional emails (order confirmations, replies).
  • Social platforms — when you click a share button (Facebook, Twitter, LinkedIn, Pinterest), the destination platform applies its own privacy policy.
7. How We Share Your Information

We do not sell your personal information. We share data only with:

  • Service providers who help us run the website (hosting, payments, shipping, email).
  • Courier and logistics partners, strictly to deliver your shop orders.
  • Authorities, when required by Indian law or a valid legal process.
  • A buyer or successor entity, if Zindagi With Richa is involved in a merger, acquisition, or asset sale.
8. Data Retention

We keep your information only as long as needed for the purposes described in this policy or as required by law. Comments and story submissions may be retained indefinitely as part of our published archive unless you request removal. Shop order records are retained for the period required under Indian tax and consumer protection laws.

9. Data Security

We use HTTPS encryption, secure hosting, and access controls to protect your data. Despite these efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request that we correct or update inaccurate information.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Withdraw your consent for marketing communications at any time.
  • Lodge a complaint with the appropriate data protection authority in India.

To exercise any of these rights, email us at contact@zindagiwithricha.com.

11. Children’s Privacy

Our website is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us and we will remove it.

12. International Visitors

Our servers are located in India. If you visit from outside India, your information will be transferred to and processed in India, which may have data-protection laws that differ from those in your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the most recent revision. Material changes will be highlighted on the homepage or via email if you have subscribed.

14. Contact Us

For any questions, requests, or concerns about this policy, please write to us at contact@zindagiwithricha.com or call +91-7827980395.